Serviceability
Pincode presence does not mean service availability. Pickup, delivery, intracity, intercity, interstate, item class, risk tier and time-window capabilities can be enabled independently. The Android application is the authoritative customer surface for a serviceability result.
Pickup and packaging
The sender supplies accurate GPS and address details. Pickup evidence may include package photographs, seal ID, dimensions and verified weight. Customer packaging is accepted where suitable; separately priced DwelG-arranged or certified packaging may be required for the shipment.
Transit and handoffs
DwelG may use a direct route, verified handoff point, hub, community provider or professional carrier. Customers contract with DwelG for the confirmed movement and do not receive internal candidate or custodian mechanics. Loading and unloading sequence prescribed by the application must be followed.
Delivery windows
Times are service windows rather than exact-second guarantees. A delivery may be earlier only with customer consent; otherwise the item may remain with the assigned provider, move to an approved hub, be retried inside the promised window or return to source. DwelG may arrive early but must not knowingly break the confirmed latest delivery time.
Delivery evidence and failed attempts
Risk-based evidence may include OTP, signature, photograph and identity verification. Another collector may receive the item only when the risk policy and sender consent allow it. Three receiver attempts are the initial default, configurable by risk and service tier. After the configured attempts, DwelG may store at an approved point or return the item to the sender.
Tracking and support
Customers receive operational milestones and ETA rather than continuous provider location. Report a delivery issue promptly through the application or at support@dwelg.com and include the booking reference.