1. Describe the movement
Enter or speak the origin, destination, item details, weight, dimensions and preferred service windows. AI may help convert conversation into editable fields, but the customer reviews and submits the final request.
2. Verify locations and serviceability
DwelG validates the pincode and GPS pin, then checks whether the required pickup, transit and delivery capabilities are active for the item class and requested window.
3. Evaluate feasible plans
The routing service compares eligible providers, capacity, handoffs, professional carriers, reliability, safety and the latest safe confirmation deadline. It never promises a route merely because an approximate match exists.
4. Review price or alternatives
If the exact request is feasible, DwelG displays the maximum authorised amount and applicable cost breakdown. If it is not feasible, the application explains that clearly and offers available alternative locations, windows or service choices.
5. Confirm, pay and follow milestones
Payment is captured only after the required route is confirmed. Customers see DwelG as responsible for fulfilment and receive operational milestones and ETA updates rather than private provider mechanics.