Grievance Officer
Chatla Sai Charan
grievance@dwelg.com
+91 85208 57988
H.No. 49-272/8/502, Sai Manikanta Elite, Padmanagar, HMT Township, Tirumalagiri, Hyderabad – 500054, Telangana, India
How to submit
- Use the subject “Formal grievance – DwelG” in email.
- Include your name, registered mobile number, booking reference if applicable and a concise description.
- Attach only relevant evidence. Do not email full Aadhaar, PAN, card, UPI PIN or account passwords.
- State the resolution you are requesting.
Response standard
DwelG acknowledges a consumer grievance within 48 hours and targets resolution within one month of receipt. Complex investigations, payment-provider disputes, insurer decisions or legal holds may require more time; we will provide a status update where appropriate.
Immediate safety
For imminent danger, accident, suspected criminal activity or medical emergency, contact the appropriate emergency service first, then notify DwelG support with the booking reference when safe to do so.