Request by email
Email support@dwelg.com with the subject “Delete my DwelG account”. Include your full name, the last four digits of the registered mobile number and whether you also want an export of eligible account data before deletion.
Start deletion requestVerification
DwelG verifies control of the account through the registered authentication channel or another proportionate method. This prevents another person from deleting your account. Support will not ask for your OTP, UPI PIN, card PIN or account password.
Before deletion
Active movements, refunds, disputes or safety cases must be completed or transferred to an appropriate restricted record before the account can be closed. We will explain any required step.
What is deleted
Account profile and personal data that are no longer required for an active purpose are deleted or irreversibly de-identified. We also instruct applicable processors to delete eligible data.
What may be retained
DwelG may retain limited shipment, payment, invoice, KYC, fraud, safety, dispute and audit records when necessary for a specified unresolved purpose or required by tax, consumer, transport, anti-fraud or other law. Retained data is access-restricted and removed when the lawful purpose ends.
Confirmation and complaints
We will confirm completion or explain a lawful retention reason. If you disagree, contact the Grievance Officer at grievance@dwelg.com.